♦ The following terms and conditions are referring to both dogs and cats.

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♦ I understand grooming can expose hidden medical conditions. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

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♦ I understand that sharp tools are used during the grooming process and if my pet is wiggly or does not remain still I do not hold Prestige Paws London/Elite Canines owners, groomers and bathers liable for any accidents can happen due to my pets behaviour such as but not limited to nicks from clippers or scissors.

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♦ I understand that senior pets (age 7 or higher) may have a greater chance of injury.

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♦ I acknowledge that severely tangled and/or matted pets, have a greater risk of injury, stress and trauma. All precautions will be taken. However, problems occasionally arise, during or after grooming, such as nicks, clipper irritation, and mental or physical stress.

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♦ I understand that Prestige Paws London/Elite Canines owners, groomers, and bathers will practice Humanity before Vanity and will not be held liable for clipper and brush irritation which could be the result of the neglect of my pets coat prior to grooming.

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♦ I understand that due to the nature of pet grooming all quoted prices prior to actually grooming my pet are only estimates. Final price will depend on the temperament of each pet and the condition of its coat. Upon physical inspection of my pet by the groomer a good faith estimated price will be provided. Extra charges may apply for pets that are matted and/or difficult to manage due to the additional time it will take the groomer to safely complete the job.

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♦ I understand that if my pet has a history of aggression or biting, Prestige Paws London/Elite Canines reserves the right to refuse service.

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♦ I understand that Prestige Paws London and Elite Canines may use a muzzle and/or leash.

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♦ I understand that Prestige Paws London/Elite Canines has the right to refuse service to me and my pet at any time for any reason.

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♦ I understand that I am liable for any medical care expenses and damages that result from injuries caused by my pet.

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♦ I have disclosed to Prestige Paws London/Elite Canines all known dangers associated with my pet.

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♦ I expressly waive and relinquish any and all claims against Prestige Paws London/Elite Canines, its staff, its groomers and representatives, except for those arising from negligence on the part of Prestige Paws London/Elite Canines

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♦ I expressly understand and agree that Prestige Paws London/Elite Canines shall not be held responsible for any damage to my property.

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♦ I understand that under no circumstances will Prestige Paws London/Elite Canines be liable for consequential damages or damages.

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♦ If any medical problems develop while my pet is in the care of Prestige Paws London/Elite Canines, I authorise Prestige Paws London/Elite Canines to do whatever is necessary for the safety, health and well-being of my pet. Further I assume full financial responsibility for any and all expenses incurred.

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♦ I hereby declare to Prestige Paws London/Elite Canines that I am the legal owner of my pet; that my pet has not been exposed to any infectious illness within the last (30) thirty days; that my pet has been properly inoculated for the following vaccinations: Rabies, Distemper, Parvovirus, Leptospirosis and Bordetella; that my pet is currently and properly licensed; I certify the information I have provided to be true and accurate; and I (the owner) have read this agreement in its entirety.

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♦ I understand that 48 hours before a scheduled appointment (unless the appointment was booked less than 48 hours from the appointment day) Prestige Paws London/Elite Canines sends an appointment confirmation message over text message or email. If there is no response to the message we will try to call and/or text the contact number on file. If again there is no response, Prestige Paws London/Elite Canines reserves the right to cancel the appointment in order to allow other clients to book that time.

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♦ I understand that if I cancel or reschedule an appointment within 24 hours of the arranged time, I don’t allow Prestige Paws London enough time to fill up that time slot therefore I am liable for a Late Cancellation fee of £80. If your scheduled appointment takes longer than 2 hours, 48 notice may be required instead of the initial 24

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♦ I understand that some grooming services may be stopped mid groom due to unforeseen circumstances related the dogs condition or behaviour. A minimum Travel fees of £80 are still in effect.

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♦ I understand that due to the nature of the mobile grooming business and the considerable amount of opportunities for delay (traffic, weather, longer than expected time at previous client’s location, are just a few of the many variables that can cause delay) we can never guarantee arrival at the exact time of the scheduled appointment.
Please allow for about 1 hour arrival window.
(We will do our best to contact you prior and let you know about a delay, sometime we are in an area with no mobile service, in that case we will contact you as soon as we can).

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♦ I understand that for the safety of my pet, the door to the mobile grooming van must remain locked during the grooming session. For the safety of the pet, Prestige Paws London Groomers and Elite Canines ask to not be disturbed. Disturbing the groom process could result in injury.

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♦ I consent that Prestige Paws London/Elite Canines may take pictures of my pet, before and after grooming. Photos may be utilised for Prestige Paws London/Elite Canines London website, social media and/or advertising purposes at Prestige Paws London/Elite Canines discretion. If you would not like photos to be taken, you need to let Prestige Paws London/Elite Canines know prior to the appointment.

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♦ I understand that my pet must be ready to be handed to the groomer as soon as the groomer arrives. Any walks, meals, getting the pet into a carrier or other activities, need to be done prior to the appointment. Any delays caused by me will be considered as part of the appointment duration, and may change the total fee.

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♦ Hold Harmless Agreement: By agreeing to bookings you (or your Agent) agree to hold Prestige Paws London/Elite Canines, it’s owners and operators harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Prestige Paws London/Elite Canines. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed.

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♦ I understand that Appointment time slots are approximate. We always request an hour window around your scheduled appointment time. Appointments may be delayed due to unforeseen circumstances such as weather conditions, mechanical malfunctions, traffic, or extended grooming times of an earlier appointment. In such cases, we will call as soon as possible to inform you of the time adjustment.

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